Learn How UTMC Delivers a Complete Patient Experience

Mobile Patient Engagement Lets Patients Take Charge

Download this case study to find out how UTMC is using a robust mobile application to deliver the best in care services and support while reducing or eliminating friction points in the patient journey. They implemented wayfinding and a range of other patient facing tools from finding an urgent care near you to scheduling to portal access to drive high repeat engagement:

  • 61% are returning users
  • 33% have used the app four or more times
  • 12% have accessed the app nine or more times

“There’s a lot about digital front door in the media, but what is it really? From our perspective, it’s our way of interacting with our patients using a digital platform—UTMC Way, our branded Gozio app. There’s wayfinding, as well as telehealth appointments, scheduling, a bilingual English and Spanish option, and a patient portal where patients can login and find lab information.”

Michael Saad, Senior VP, Chief Information Officer, UTMC

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Baptist Health needed to empower its patients by giving them more opportunities to directly interact with the Baptist Health network. Read this case study to find out why they decided to invest in an outside, off-the-shelf solution that could quickly give the wayfinding service patients needed as well as the other key features patients desired.

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Digital Heañlth Most Wired Patient Engagement Trends

Digital Health Most Wired Patient Engagement Trend Report

Get the only report that highlights trends emerging from the 2022 Digital Health Most Wired Patient Engagement category.

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KLAS Research Emerging Technology Spotlight: Gozio Health

Learn why 100% of customers surveyed by KLAS would buy Gozio again. Download this report for details on the customer experience, outcomes delivered, and thoughts from a KLAS analyst.

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See Gozio in action: