Learn How UTMC Delivers a Complete Patient Experience

Mobile Patient Engagement Lets Patients Take Charge

Download this case study to find out how UTMC is using a robust mobile application to deliver the best in care services and support while reducing or eliminating friction points in the patient journey. They implemented wayfinding and a range of other patient facing tools from finding an urgent care near you to scheduling to portal access to drive high repeat engagement:

  • 61% are returning users
  • 33% have used the app four or more times
  • 12% have accessed the app nine or more times

“There’s a lot about digital front door in the media, but what is it really? From our perspective, it’s our way of interacting with our patients using a digital platform—UTMC Way, our branded Gozio app. There’s wayfinding, as well as telehealth appointments, scheduling, a bilingual English and Spanish option, and a patient portal where patients can login and find lab information.”

Michael Saad, Senior VP, Chief Information Officer, UTMC


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See Gozio in action: