Elevating Patient Access and Engagement

Introduction

Tidelands Health, a leading health care provider along South Carolina’s growing coastal region, understands that a patient’s relationship with a health system begins well before an individual steps through the door. With a commitment to increasing access and deepening community connections, Tidelands Health set out to enhance the digital patient experience. The health system’s focus was not only meeting current expectations but also preparing for future growth. As part of this transformation, Tidelands Health launched its custom Gozio-powered mobile app in tandem with its Epic implementation, creating a seamless, scalable digital front door.

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Challenge

Tidelands Health, serving one of the fastest-growing regions in the country, was focused on strengthening access, engagement and operational efficiency as it scaled to meet increasing patient demand. Leadership recognized that delivering an outstanding digital experience was essential to supporting this growth, especially one that could connect with patients before they ever walked through the door.

Epic’s MyChart platform offered a robust vehicle for clinical records and communication, and Tidelands Health saw an opportunity to further enhance the patient journey by building on that foundation. The teams ought to create a mobile experience that was not only comprehensive and intuitive but also reflective of Tidelands Health’s brand and patient-centered values.

“We’ve built on the strength of MyChart by integrating other valuable tools into a single experience so patients don’t have to go searching across multiple platforms to manage their care,” said Amy Stevens, vice president of marketing and communications.

Tidelands Health was looking for an all-in-one solution that could simplify navigation, provide meaningful content and seamlessly connect patients to care and services, all from the convenience of a smartphone.