Mobile Patient Engagement Matters: 8 Stats that Show Why
Coming off the recent spring events like ViVE, Elevate PX, and Becker’s Annual Meeting, we’re sifting through a lot of notes from conversations with people across healthcare from vendor partners to hospital executives. If you look back at our blog posts on those events, you can see a clear focus on staff and patient engagement and retention. But it still feels like there isn’t a clear understanding of why and how mobile engagement can make an impact.
Here are eight stats on why mobile engagement matters. In our next post we’ll look at some of the how.
Seventy-one percent of consumers say a single digital platform would improve some aspects of their healthcare knowledge and management.
To put a bow on this, it’s clear that healthcare consumers would like a single, mobile platform but believe few healthcare organizations have one. Many are willing to switch providers to get that experience. And if you are wondering why someone would change providers for a better experience, consider this: A patient spends upwards of 120 minutes on all the things related their visit but only about 15 to 20 of those minutes are spend with their provider. So, even when the provider is good a patient may switch to get a better experience across the other 100 minutes.
Wondering how the patient visit breaks down? Here are more details...
37 minutes of travel
64 minutes waiting, paying, and completing paperwork
20 minutes with the provider
All this at a cost of $43 worth of their time over and above what they pay in copays.