Redefining the Digital Front Door for a Frictionless Healthcare Experience

Using a mobile-first approach to improve patient-provider communication

To be on par with the best consumer digital experience, healthcare's digital front door should leverage strategies that allow consumers and patients to interact with healthcare providers via mobile devices at their convenience and in the way they prefer. This executive dialogue explores how hospitals and health systems are digitally engaging consumers, patients and families in their health journeys and advancing new ideas and initiatives that transform the way patients access and experience care.