Patient-centered digital wayfinding designed for healthcare.
Health systems have historically asked staff to help any patient in need of directions and even take them where they need to go. However, with increasing mergers and acquisitions and staffing shortages, this once simple task has become more complicated. Both staff and patients now struggle to navigate these increasingly complex systems.
of first-time hospital patients get lost.
of patients missed appts or were late because they got lost.
of staff don’t know where to direct patients.
Patients access driving directions within the app or even their appointment reminder, using Google Maps, Apple Maps, or Waze.
The app can save patients' parking spot, and navigate them throughout your campus with highly accurate indoor positioning.
Gozio uses patented technology that utilizes many of the sensors on a smartphone, including bluetooth, to accurately guide visitors to their destination, even if they don’t have wifi or cell service.
In addition to step-by-step directions, visitors can use our state-of-the-art system to view a detailed, customized 3-D map of your entire facility.
Interactive wayfinding kiosks give the lay of the land to the one-time visitor looking to navigate the facility while still promoting the mobile app for longterm access to key features of your system.
Research has shown that poor hospital wayfinding causes stress for patients, disrupts staff, and taxes resources like call centers.
“The number one thing for us was taking pressure off the phones. Self-service is where it’s at,” says Melanie Husk, Senior Vice President and Chief Consumer Officer at Baptist Health. “The need for wayfinding also came up a lot in our voice of the customer feedback.”
Baptist chose Gozio’s mobile platform with patented indoor positioning technology because it offered the best digital wayfinding in a platform that could be fully customized and launched quickly.
We can pull in any third-party data stream or API that you want to include in your patient-facing mobile strategy.
Yes, Gozio’s patented wayfinding provides blue-dot navigation with turn-by-turn voice and text guidance.
The average location accuracy is 1.5 meters.
Yes, as long as the language reads left to right. The user accesses it through whichever language their phone is in.
Yes, there is a kiosk option. Kiosks can show the directions or text the directions to a phone.
Our analytics are detailed, location-aware and anonymous—providing opportunities to gain deep insight into patient and visitor behavior.
See Gozio in action: