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The key to enhanced patient experience within hospitals and health systems may be right in the hands of patients and families. Smartphones are ubiquitous; and developing a mobile strategy is becoming essential to connect with patients and families before, during and after a visit.

“Health care organizations have to have a mobile strategy in place,” says Joshua Titus, CEO and founder of Gozio Health, an Atlanta-based developer of a wayfinding app for smartphones specifically designed for hospitals and health systems. “People are buried in their phones, and will begin to expect their health care organization to provide mobile communications.”

Read the full article in hhnmag.com.