Case Study: Piedmont Healthcare’s Proven Success with a Mobile Wayfinding Platform

Two years of improved patient engagement and access to care with PiedmontNow

Piedmont Healthcare, a $3.8 billon, eleven-hospital system in Georgia launched its mobile wayfinding platform in July 2017. This case study details two years of Piedmont Healthcare’s success with the implementation and continuous improvement of their extensible wayfinding platform.

“The demonstrated success of our mobile wayfinding platform helps to realize Piedmont’s mission of quality, safety and service,” says Katie Logan, vice president experience, Piedmont Healthcare. “PiedmontNow offers patients transformational, next generation access to medical services and a unified hassle free experience.”

Piedmont Healthcare’s Proven Success with a Mobile Wayfinding Platform details

  • Why mobile wayfinding was a strategic choice for improved patient experience
  • How Piedmont launched a second update of the platform in October 2018 to bring mobile scheduling front and center
  • Planning for deep integration of electronic health records for a greater personalized experience
  • Impressive adoption, engagement and conversion rates with platform analytics

To read the white paper, complete the form on the right.

Sign up here to get the Case Study

Piedmont Healthcare, a $3.8 billon, eleven-hospital system in Georgia launched its mobile wayfinding platform in July 2017. This case study details two years of Piedmont Healthcare’s success with the implementation and continuous improvement of their extensible wayfinding platform.

“The demonstrated success of our mobile wayfinding platform helps to realize Piedmont’s mission of quality, safety and service,” says Katie Logan, vice president experience, Piedmont Healthcare. “PiedmontNow offers patients transformational, next generation access to medical services and a unified hassle free experience.”

Piedmont Healthcare’s Proven Success with a Mobile Wayfinding Platform details

  • Why mobile wayfinding was a strategic choice for improved patient experience
  • How Piedmont launched a second update of the platform in October 2018 to bring mobile scheduling front and center
  • Planning for deep integration of electronic health records for a greater personalized experience
  • Impressive adoption, engagement and conversion rates with platform analytics

To read the white paper, complete the form on the right.

Sign up here to get the Case Study