4 Things You Need to Know About Gozio’s Next-Gen Mobile Experience Platform

At HLTH 2025, the Gozio team announced the launch of the next generation of our mobile experience platform, an incredible leap forward in helping hospitals and health systems engage patients in smarter, more meaningful ways that create real value.

But what does the next-gen platform look like in action? Here’s a quick breakdown of what makes this release such a big deal and why it matters for health systems and their patients.

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1 . It is a full mobile ecosystem (not just an app)

Healthcare has moved beyond the era of patients having to navigate between siloed point solutions. Patients expect a single, personalized, unified mobile experience where they can do it all, from scheduling appointments and accessing virtual care to navigating a hospital campus or renewing prescriptions. And we think health systems can deliver a mobile experience like Delta or Marriott, one that drives growth for the organization and exceeds the expectations of the patient.

That’s what Gozio’s next-gen platform enables health systems to deliver: a customizable, modular home base for patient engagement that unifies every digital touchpoint across the health system.

With 35+ turnkey integrations spanning EHRs, digital health tools, and engagement vendors, it brings everything together so patients get a seamless experience, and health systems get more value from the technology they already use.

“Health systems need to look beyond the standard patient portal when striving to offer everything patients want in a mobile experience,” said Joshua Titus, founder and CEO of Gozio Health. “By creating a compelling mobile channel for care and engagement, health systems can position themselves to not only capture patient loyalty but advance key business goals related to efficiency, growth and financial health.”

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2 . It makes personalization is easier than ever

The next-gen Gozio platform gives health systems the tools to deliver personalized experiences at scale, using the data they already have to meet patients where they are. From demographics and preferences to appointment history and care patterns, the platform helps surface the most relevant content and actions for each individual.

Personalization isn’t just a nice-to-have, it’s a proven driver of engagement and outcomes. Imagine a patient opening their app and instantly seeing what matters most, an upcoming appointment reminder, a direct link to virtual care, or wayfinding to the right clinic, all tailored to their profile.

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3 . It’s helping health systems stand out in competitive markets

Just ask Rush University System for Health, one of the nation’s top academic health systems and an early adopter of the next-gen Gozio platform.

In the competitive Chicago market, Rush is known for its innovative approach to digital engagement. They recently launched Rush Connect, a unified platform powered by Gozio that brings together virtual care services, a patient mobile app, and chatbot support designed to make care simpler, more convenient, and personalized.

“Patients are seeking the same personalized, digital concierge experiences from healthcare that they get from other industries,” said Jeff Gautney, senior vice president and chief information officer at Rush. “Gozio has proven to be the right partner for achieving our goals because we are able to bring a patient’s entire health experience together into one mobile experience platform. It’s a key differentiator for our health system in an extremely competitive market.”

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4. It’s future-proof to grow with patient needs

The healthcare landscape isn’t standing still, and neither are patient expectations. Research shows that personalized digital experiences improve both engagement and care delivery, and mobile can help deliver. Recent research from Modern Healthcare and Gozio found that a majority of healthcare leaders believe mobile is a vital channel for patient engagement.

Gozio’s next-gen platform is designed to grow alongside these changes, giving hospitals the flexibility to add new integrations, expand their digital front doors, and adapt as technology evolves without rebuilding their digital ecosystem. This flexibility keeps Gozio clients ahead of the curve. Whether they want to introduce new virtual care options, improve navigation and wayfinding experiences, or layer in AI-driven personalization, the Gozio platform gives hospitals a foundation for whatever comes next.

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The main takeaway

Health systems don’t need to choose between convenience, control, and sophistication. With Gozio’s next-generation mobile experience platform, you can deliver all three, resulting in a patient-first experience that also drives efficiency, loyalty, and growth.

Want to see how it works? Learn more about the Gozio platform.