Prisma saves $4M with patient engagement tech in Healthcare IT News
A new article in Healthcare IT News looks at how digital tools like text messaging and a mobile native app can boost patient experience and deliver measurable return on investment.
According to the article, "Prisma Health, the largest nonprofit healthcare provider in South Carolina, says that by integrating digital patient communications, it's decreased no-shows to the tune of $4 million in savings within the first two years."
Rich Rogers, the health system's senior vice president and chief information officer, shared details on the tools they are using. "Through our integrated partnership with Artera we have deployed a robust patient communications workflow to help patients prepare them for the appointment, remind them of important details related to their appointment and more." The article explains further, "The software-as-a-service platform integrates across Prisma's tech stack, electronic health records and other systems to unify digital patient communications in their selected channel – texting, email and IVR – in 109 languages."
Prisma announced, and Rich Rogers discussed, how it's also integrating the Artera reminders with its patient-facing app called Prisma Health Go from Gozio to improve patient access and reduce patient fatigue.
"For many patients going to the doctor is stressful enough, this integration reduces added stress patients can experience when navigating to a doctor’s office for the first time,” Robin Gadd-Lane, manager of digital health and transformation systems at Prisma Health, added in the press release.
There have been a wide range of benefits to Prisma as a result of this integrated experience created by Artera and Gozio. You can learn more by reading the full article in Healthcare IT News, Prisma Health saves $4M, and counting, with patient engagement tech.
