Nicklaus Children's Building Seamless Digital Experience
In a new article in Healthcare Innovation, David Seo, M.D., senior vice president and chief digital and information officer at Nicklaus Children’s Health System in Miami, discusses his thoughts on digital transformation and how Gozio Health is helping Nicklaus achieve its vision.
In the article, Dr. Seo talked about some of the challenges in healthcare related to digital transformation. "The regulatory environment, the revenue cycle environment, the privacy issues and the fragmented nature of medicine all make it very difficult to come up with some unified platform," he explained. "The sheer number of functions that one has to cover in the healthcare space on the part of a patient is huge, so no one group has really been able to come up with a unified platform that serves all needs. Obviously, the EHR vendors, Epic and Cerner, started with patient portals, but that's not necessarily a core competency. They're not built out for consumer engagement areas; they're built to bill and to document. Everybody wants to get in on the digital bandwagon. but everybody has only a piece of it; nobody has the full thing. So how do you stitch all this together into something that patients and families see as intuitive to use and that fulfills their requirements? It's a very difficult nut to crack."
He went on to say that companies like Gozio are helping to bring the disparate pieces together. "The reason we picked Gozio is because they started with their core functionality which is wayfinding," he said. "It's very easy to use, and it really is a turnkey solution. So you build upon the concept of a database of clinicians, a database of rooms and the use of RFID, Bluetooth and other technologies. But Gozio also built in from the beginning the concept of serving as a hub or a platform for other applications to live well together. They've done a ton of work with Epic using a lot of the Epic web services. Now they are figuring out the best way to do that with Cerner, too. That's why we decided to go with Gozio — to make that platform meld together with the Cerner patient portal, and with our physician and clinician database. More recently, realizing that most of us are dealing with a dozen or more different applications, Gozio is opening up their platform. We can do development directly within the framework of what they've put together. That will allow us to put those Lego pieces together in the way that meets our needs. We can begin to plug and play different things, and try to make things look more seamless and more integrated."