Patient Experience Survey 2026 | Why Patients Leave

Experience is shaping patient loyalty before they arrive.

Health systems invest billions in clinical quality. But patients are forming opinions about their providers before they ever walk through the door. This report surfaces the patient-sourced data behind that reality and makes the case for why the pre-visit digital experience is now a frontline competitive issue.

What's inside:

• How navigation friction is driving provider switching, damaging care perception, and influencing provider choice, along with full generational and urbanicity breakdowns
• Why the pre-visit experience extends beyond wayfinding to scheduling, forms, and arrival
• What patients say a smoother experience would mean for their confidence in care quality and what health systems can do about it

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