General
Gozio Health provides a mobile patient engagement platform that helps health systems unify digital tools into one branded app. Patients can use it to access their health records, pay bills, find providers, navigate facilities, and more—all from one place.
Our platform is used by health systems of all sizes, including academic medical centers, children’s hospitals, and community hospitals. Patients, families, visitors, and staff use the app daily to access care and navigate healthcare campuses.
Gozio reduces friction by consolidating multiple digital touchpoints into one mobile experience platform. Features like wayfinding, MyChart access, scheduling, wait times, push notifications, location search, messaging, and bill pay make care easier to access and more connected.
Platform & Features
Mobile Experience Platform
- Integration with Epic MyChart and other EHRs and vendors (35+ turnkey integrations)
- Appointment scheduling, reminders, and view existing appointments
- Bill pay and financial engagement tool integration
- Virtual visits and telehealth integration
- Messaging and notifications
- Personalized content and experiences based on standard or custom-defined user types
- No-code configuration of all mobile and site data
Integration with real-time wait time systems to help patients
- Physician search, selection, & scheduling
- Standard and custom analytics on what users are doing and care about
- Maps & locations
- Integration with virtual agents, enabling deeper engagement through conversational AI
Wayfinding
- Digital wayfinding and navigation (indoor and outdoor, with Bluetooth beacons, no Wi-Fi required) within 2 meters of accuracy
- Provider directory and location search
- Parking assistance including saving parking spot Indoor wayfinding route preview
- Best in class re-routing and off-routing recovery
- Easy “share my location” directly in the hospital’s app
- Code-free content manager to control point of interest data, visibility, and searchability
Yes. Gozio integrates seamlessly with Epic MyChart and other major EHRs. Gozio is listed in the Epic Showroom and Toolbox. Patients can access records, results, scheduling, and billing directly from the app.
Yes. Every Gozio app is fully customized and branded for the health system, ensuring a consistent patient-facing identity.
Yes. Gozio offers best-in-class wayfinding with step-by-step indoor and outdoor navigation that can be integrated directly in the app. Patients can get from home to the right parking lot and from the lobby to the exam room without needing Wi-Fi.
Yes. If you already have a custom app built for your health system, Gozio offers a SDK wayfinding solution that can be built directly into it.
Implementation & Operations
Implementing the Gozio Mobile Experience Platform can be done in a matter of weeks, depending on when designs and final configuration are approved.
Implementing Gozio Wayfinding at a healthcare facility usually takes about 4-6 months. This can be done more quickly depending on availability of floor plans and the overall size of the hospital campus. Functionality can be added as each individual building or parking structure is completed, so you continue to get value before everything is completely mapped
The Gozio team handles the entire implementation process, from setup to launch. Our experts manage integrations, customizations, and ongoing 24/7 support, which significantly reduces the burden on your IT team.
Health systems have the ability to control content and updates through an easy-to-use content management system, with ongoing support from Gozio’s client success team, including a dedicated Client Success Director. Gozio’s team can also fully manage the app if the client prefers.
IT: Simplifies integrations and reduces maintenance of multiple point solutions.
Marketing: Strengthens brand presence and patient engagement.
Operations: Reduces staff burden, no-shows, and call center volume.
Patient Experience: Improves access, navigation, and satisfaction.
Business Value
Health systems see ROI through:
- Increased patient loyalty and retention due to ease of use
- Reduced revenue leakage by keeping only your hospital in front of patients
- Higher revenue per encounter
- Increased access and booking by surfacing availability and making booking easy
- Reduced operational costs due to reduced call center demand, staff wayfinding support, and others.
- Growth in market share by improving digital access and competitiveness
- Attract digitally savvy, well-funded patients
Security & Compliance
Yes. Gozio is HIPAA-compliant and designed with enterprise-level security and patient privacy in mind.
Yes. Gozio is ISO 27001 compliant.
Yes. Gozio is compliant in alignment with Section 1557 of the Affordable Care Act (ACA) and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA compliant.
No. Gozio integrates with existing health system data sources and does not store PHI (patient health information) or PII (personally identifiable information).
Competitors & Differentiation
Gozio offers best-in-class wayfinding that combines outdoor directions with indoor navigation powered by Bluetooth beacons, no Wi-Fi required. There is also no maintenance or external power required. Patients, visitors, and staff receive step-by-step directions from home to parking, through lobbies, and right to their exam room.
A patient portal provides access to clinical records, results, and scheduling. Gozio extends beyond the portal by integrating all digital touchpoints into one branded app that doesn’t require an user to create an account and login to access. This includes wayfinding, provider search, bill pay, messaging, and engagement tools all in a single custom branded experience.
Most vendors focus on a single function (like portals or wayfinding). Gozio is a platform that unifies multiple solutions, integrates with Epic and other systems, and scales to meet health system needs. It is open, flexible, and fully branded for each client.
No. Gozio complements the patient portal by embedding it within a broader digital front door, giving patients one app that does everything instead of juggling multiple logins or tools.
A patient portal is a valuable tool, but it looks and feels the same across every health system using that portal and it is designed for a transactional experience. Gozio helps health systems build apps designed to be a growth driver for their organization that differentiate their patient experience, personalize features, and add non-EHR functionality like wayfinding, push notifications, and marketing campaigns.
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