RESOURCE HUB

The Modern Patient Experience Starts Here

Unify every digital touchpoint your patients need: wayfinding, scheduling, bill pay, virtual care, and more, into one branded app for your health system.

Collage of mobile app home screens from multiple Gozio health system clients
THE CHALLENGE

Patients Expect Consumer-Grade Digital Experiences. Most Health Systems Don't Meet Those Expectations.

Today's patients compare their healthcare app to their banking app, their rideshare app, their favorite retail experience. The bar is high and the gap is costly.

📱

Fragmented Digital Experience

Patients juggle 4–5 separate apps just to schedule, pay, message, and navigate. Every extra step is a reason to disengage.

📊

Low Engagement & Retention

Most health system apps see fewer than 20% of patients returning after the first visit. Low adoption means low ROI on digital investment.

Operational Inefficiency

Without a unified mobile layer, call centers absorb what digital should handle — directions, appointment questions, wayfinding — at high cost.

🔒

Siloed Data & Integrations

EHR portals, billing systems, and telehealth platforms don't talk to each other, forcing patients to repeat themselves and lose trust.

The mobile experience is an opportunity, but health systems aren't seizing it

Today's patients compare their healthcare app to their banking app, their rideshare app, their favorite retail experience. The bar is high and the gap is costly.

A Transactional Tool

An app you open to complete a task.

A Growth Driver

An app that shapes behavior, builds loyalty, and drives revenue.

Where most health systems are

HOW TO CLOSE THE GAP

Everything Patients Need. Your Existing Tools.
One Branded App.

Gozio's Mobile Experience Platform brings together every digital touchpoint patients need into a single, health-system-branded mobile experience. Unlike proprietary platforms that lock you in, Gozio's MEP is an open platform designed to connect with the tools you already use, and grow as your technology evolves.

Gozio mobile app on a smartphone

PARTNER ECOSYSTEM

One App. Every System You Rely On.

Gozio connects to the platforms already running your health system. Select a category to see the partners plugged into that part of the patient journey.

Epic
Cerner
Meditech
Epic MyChart
ZocDoc
Kyruus
DexCare
Clockwise
Teladoc
Amwell
Zoom Health
Vidyo
Artera
Hyro
TeleVox
Upfront
Odeza
Luma
Waystar
InstaMed
Flywire
Salesforce
Pendo
Innovaccer
WebMD
Critical Arc
YEXT
Solv
Tonic
THE VALUE

The Right Mobile Strategy Touches Every Corner of Your Health System

See measurable improvements in patient engagement, operational efficiency, and financial performance within months of go-live.

For Patients

  • Seamless access to care from one app
  • No more navigating unfamiliar campuses
  • Faster appointment booking and check-in
  • Real-time updates and reminders
  • Personalized experience based on care history

For Health Systems

  • Reduced call center volume
  • Fewer no-shows and missed appointments
  • Increased patient engagement
  • Stronger patient loyalty and retention
  • Operational insights through integrated analytics
WHO BENEFITS

Built for Every Stakeholder in Your Health System

Gozio's Mobile Experience Platform delivers value across the organization — from the C-suite to the care team to the patient experience desk.

C-Suite & Strategy

Demonstrate patient experience ROI, drive competitive differentiation, and build lasting digital loyalty in your market.

CIO & IT Leadership

An open platform that integrates with your existing stack. No rip-and-replace. Implementation in weeks, not years.

VP Patient Experience

Real engagement data. Higher HCAHPS scores. A branded digital front door that patients actually use and return to.

Marketing & Digital Teams

Drive app downloads, grow your patient community, and deliver personalized content through a no-code CMS you control.

Operations & Facilities

Reduce front-desk congestion, lower call center volume, and get patients where they need to go with indoor wayfinding.

Patients & Families

One trusted app for every healthcare need — from finding a doctor to navigating the campus to paying a bill.

IMPLEMENTATION

Go Live in Weeks, Not Months

Gozio's proven implementation process minimizes IT burden and gets your platform in patients' hands quickly.

Discovery & Strategy

We map your existing tech stack, patient journey, and organizational goals to build a deployment plan tailored to your health system.

Integration & Build

Our team connects Gozio to your EHR, scheduling, billing, and other systems using pre-built connectors. Your IT team provides access; we do the integration work.

Branding & Configuration

Your designers approve the look and feel. Your team populates content in the no-code CMS. We configure wayfinding maps, push notifications, and personalization rules.

Launch & Optimize

Go live with a full launch playbook. Gozio's customer success team stays engaged post-launch to help you drive adoption, measure outcomes, and continuously improve.

CUSTOMER RESULTS

Trusted by Leading Health Systems Nationwide

From academic medical centers to regional health systems, Gozio's Mobile Experience Platform is trusted by innovative health systems across the country.

Rush Logo
UNC Health Logo
Prisma Health Logo
Nicklaus Children's Hospital Logo
Baptist Health Logo
WakeMed Logo
University Health Logo
Tidelands Health Logo
FREQUENTLY ASKED QUESTIONS

Common Questions About Gozio's MEP

What exactly is Gozio's Mobile Experience Platform?

Gozio's MEP is a unified, health-system-branded mobile platform that gives patients a single, trusted app for every healthcare need — from finding a doctor and navigating the campus to scheduling appointments, paying bills, and accessing virtual care.

Does Gozio replace our existing patient portal?

No. Gozio's MEP complements your patient portal. It sits at the top of the patient experience stack, surfacing portal features alongside wayfinding, push notifications, and all the other digital touchpoints patients need — in one branded app.

How long does implementation take?

Most health systems go live in weeks, not months. Gozio's pre-built connectors and proven deployment playbook minimize IT burden and get your platform in patients' hands quickly.

Is Gozio's platform HIPAA compliant?

Yes. Gozio's MEP is built to meet all HIPAA requirements. We sign a Business Associate Agreement (BAA) with every health system partner and maintain rigorous security and privacy controls throughout the platform.

GET STARTED

Ready to Build Your Patient Mobile Experience?

See how Gozio's Mobile Experience Platform can transform patient engagement at your health system. Our team will walk you through a personalized demo and answer your questions.