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Navigating Response and Recovery with a Digital Front Door Platform

SHSMD Webinar Dec. 9 at 1 p.m. EST

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COVID-19 made it abundantly clear that hospitals must have a strong digital communications platform to meet the operational needs of providing health care in a crisis. Piedmont Healthcare’s mobile platform PiedmontNow was at the ready when the pandemic hit allowing the health system to immediately update protocols to manage patient flows and communicate essential information to their community in real time.

This presentation demonstrates how Piedmont’s outstanding digital front door platform creates a patient-centric, hassle-free experience that will guide the system’s recovery to the new normal of health care. 

Learning Objectives

  1. Demonstrate the essential features of a digital front door platform including, online and mobile scheduling, physician ratings, contactless care, online and mobile scheduling, patient portal optimization, intelligent mobile wayfinding and more.
  2. Define the competitive advantages of implementing a multi-channel digital front door experience including hassle-free appointment scheduling and optimization of patient portals
  3. Demonstrate how a door to door, mobile wayfinding experience can accelerate adoption of a hospital’s digital front door platform
  4. Assess the ROI of a system’s digital front door platform based on real time analytics and marketing KPIs


Katie Logan, Chief Consumer and Strategy Officer, Piedmont Healthcare

Jennifer Melby, Executive Director of Experience, Piedmont Healthcare

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