Navigate Your Way to a Better Patient Experience
Featuring a Case Study from Children’s Healthcare of Atlanta
Thursday, March 30, 2017
1-2 p.m. Eastern; noon – 1 p.m. Central; 10 – 11 a.m. Pacific
Hospital layouts are not always logical, often featuring multiple entrances and signage that can be confusing to a patient or visitor. All of these factors have a direct effect on the patient experience, and can add anxiety to an already stressful situation.
Children’s Healthcare of Atlanta searched for an innovative mobile solution to solve the three-hospital system’s wayfinding problem and improve the patient family experience. Children’s partnered with a technology company to develop a mobile strategy that advanced the organization’s overall strategic plan while optimizing patient care and satisfaction.
Learn how Children’s solved its wayfinding problem with sophisticated technology and how a compelling use case can drive adoption of a hospital-branded mobile app. Understand today’s environment and the importance of having a mobile strategy to engage patients and improve their entire experience. Hear how Children’s increased its overall patient and family satisfaction and engagement by putting services at their fingertips, such as their urgent care locations, wait times and access to medical records.
Attendees Will Learn:
- How to leverage a mobile strategy that will optimize patient care and patient satisfaction
- How to drive adoption of a mobile strategy by leveraging innovative technology
- How to effectively partner with a technology company
Allana Cummings, MBA, CHCIO, FHIMMS, PMP
Chief Information Officer
Children’s Healthcare of Atlanta