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Lost Patients ROI Calculator

When patients get lost, they turn to your staff, and it is costing you. About 30% to 40% of visitors ask for directions from staff. The average disruption is three minutes—more if staff walk them to their locations.

One study estimated staff each spend 40 hours a year giving directions. What does that cost you, and what can you do to reduce the impact? Find out in this short assessment.

We’ve populated this simple calculator with industry averages.
You can leave those averages or update with your own data.

Hours lost to directions/employee


Total hours directing lost patients



Total cost


Patients with a smartphone


Target reduction in costs


Value of mobile engagement