Recording: AHA Webinar, “Mobile Wayfinding: Translating Improved Patient Experience and Staff Engagement into Best Practice”
Piedmont Healthcare Shares their Success
Katie Logan, VP, Experience, Piedmont Healthcare Presents: Mobile Wayfinding, Translating Improved Patient Experience and Staff Engagement into an HR Best Practice
Katie Logan, VP, Experience at Piedmont, will discuss how the hospital’s mobile wayfinding platform became an opportunity to support staff by resolving a workplace inefficiency and relied on staff engagement to successfully implement a new, ongoing patient experience improvement.
The University of Miami Health System is made up by five hospitals and more than 30 outpatient facilities that neighbor on-site hospital affiliates Jackson Memorial Hospital, Holtz Children’s Hospital and the Miami VA. To help visitors get around the sprawling campus, UHealth has turned to technology.
The Piedmont Healthcare wayfinding app helps patients navigate the physical hospital and the many providers and services available across the health system, supporting a positive patient experience.
University of Miami Health System and Gozio Health Partner on System-Wide Mobile Wayfinding Platform
The feature-rich mobile application improves the overall patient experience with indoor navigation and access to location-based services and amenities.