Katie Logan, VP, Experience, Piedmont Healthcare Presents: Mobile Wayfinding, Translating Improved Patient Experience and Staff Engagement into an HR Best Practice
Katie Logan, VP, Experience at Piedmont, will discuss how the hospital’s mobile wayfinding platform became an opportunity to support staff by resolving a workplace inefficiency and relied on staff engagement to successfully implement a new, ongoing patient experience improvement.
The University of Miami Health System is made up by five hospitals and more than 30 outpatient facilities that neighbor on-site hospital affiliates Jackson Memorial Hospital, Holtz Children’s Hospital and the Miami VA. To help visitors get around the sprawling campus, UHealth has turned to technology.
The Piedmont Healthcare wayfinding app helps patients navigate the physical hospital and the many providers and services available across the health system, supporting a positive patient experience.
University of Miami Health System and Gozio Health Partner on System-Wide Mobile Wayfinding Platform
The feature-rich mobile application improves the overall patient experience with indoor navigation and access to location-based services and amenities.
Children’s Healthcare of Atlanta knows that having a child in the hospital can be a scary and overwhelming experience. To support patients and enhance a culture of patient-centered care, Children’s looked to an innovative technological solution that would integrate patient engagement efforts across the organization and enhance the experience of patient families. Gozio Health’s mobile wayfinding application has become instrumental in designing and delivering a personalized patient experience that takes patients from their home, to the right parking garage and on to their point of care inside Children’s facilities.